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(AVG Anti-Virus - Very highly recommended "Free Personal Use" Anti-Virus program)

(Avira Anti-Virus - Very highly recommended "Free Personal Use" Anti-Virus program)

(AdAware Personal Edition - Recommended for most users - used as an added Adware removal tool)

(McAfee - free scanner tool for Virus removal of many well known viruses and Trojan horse infections)

(Pop-Up blocker is included with Google and is considered by Couri Tech to be a very valuable & functional toolbar)

(McAfee - This tool shows Google and many other search engine results using identifications such as a mark known good sites, a Red X indicates known problem sites, mark questionable sites (e.g.) that may send spam, or a for un-reviewed sites)
- (Highly recommended for every single customer)

(Symantec - Virus removal tool center - Handy if you've already been infected, and unfortunately quite the necessary tools for many)

(Zone Alarm - Free firewall and IM Security tools (click the Product Support page and look for the releases after clicking the product you want to download) - Also is a handy tool if you've already been infected, and definitely a "must have" tool for all IM users)

(Need an Office Suite of tools but don't have the money for Microsoft Word & Excel, or WordPerfect? Open office includes a suite of tools "and is compatible with MS Office"... Open Office is designed around "open source" and has user forums for available support)

(Trend Micro - House-Call utility will scan your infected PC and help you clean house. Great against Trojan Horses, viruses, Ad-ware and Joke programs! Use either the Internet browser add-on to scan... or the Java download)

(Back4Win - Easy to use freeware Backup program with many features including backup span disk "spanning" to CDR... "Back4winXP" and CD+-RW)

(Freebyte Backup is a freeware backup program for Windows. It allows one to easily copy "and filter" a large number of files and directories from various sources into one backup directory)

(Java software allows you to play online games, chat with people around the world, calculate your mortgage interest, and view images in 3D)

(Adobe software includes Adobe Reader allowing you to read .pdf files, and Flash player among other many free downloads that can help you navigate and see websites that display in movie format)

(Microsoft software safety scanner is a free service designed to help ensure the health of your PC)
- Check for and remove viruses
- Get rid of junk on your hard disk
- Improve PC performance

(Screen Shot Movie making software allows you to capture a desktop movie of what you're seeing on your PC, then save it as an avi or swf file and then send it out). This is extremely useful if you are sending out a help video with an instruction on a "how to" job, or better now you can have a movie (for free) showing the instructions in a first hand tutorial.
Forget trying to explain a problem to a help desk, take a movie and share the result. A picture is worth a thousand words.